How to Fill and Refill PrescriptionsÂ
Call us toll-free at 866-395-3784 for assistance
If you are local to Winnipeg, you can always walk in to get your prescriptions filled, as long as you have your prescription and personal/insurance information. If you are not local or cannot come to the pharmacy, follow the set of instructions below that are relevant to you.
New Customers
To fill a new prescription:
Call in with your information, OR fax or e-mail in the downloadable New Customer Form, which you can also use for reference when calling in.
If calling in an order for the first time, have the following patient information on hand:
- Name
- Address
- Phone Number
- Date of Birth
- Social Insurance Number
- List of Allergies
- Insurance Info (All found on insurance card)
- Insurance Company
- ID/Member Number
- Group Number
- PCN# or BIN#
- Credit Card Number, Exp. Date, CVV2 Code
- Pick-Up / Shipping / Delivery Information
To transfer prescription refills:
Follow the process for new customer above. In addition to the information above, we will also need:
- Name of previous pharmacy
- Prescription Number of drug at previous pharmacy
- Phone number of previous pharmacy
Returning Customers
To fill a new prescription
Please send us a copy of your written prescription via fax or e-mail so we can verify it with your doctor and start filling your order. Then mail us the original within 7 days for our files. If you do not have a written prescription yet, call your doctor and have him/her call or fax in the prescription for you.
In addition, you must call the pharmacy, OR fax or e-mail us a Fill New Prescription Form so we can process your prescription and designate pick-up, mail, or local delivery.
To refill a medication on file:
You can fax or e-mail us a Refill Prescription Form, or call in the 8-digit prescription# located on the top left of your medication's container, along with pick-up, shipping, or delivery information. If you do not have a container, we need your name, phone#, and name of the item requested.
